We appreciated the good customer service offered by Harvey’s, such as check in, parking tenants, and help with baggage. On a positive note the room was nice…the only positive about the trip otherwise will never do the cattle call on a Caesars charter again.…Ġur stay at Harvey’s was good. Harvey’s was not prepared for the charter buses so the wait to check in was ridiculously long, the casino was smokey and it was too warm on casino floor, cleanliness was subpar, sticky empty drink glasses left in places with overfilled ashtrays, had a drunk patron run behind us knocking over a chair. On flight back had to request this be fixed over weekend and no one available at Caesar’s to help and Sun Country airlines wouldn’t help! The Harvey’s experience was worse, we first got a check in online email, it didn’t work. When boarded a day late left standing in aisle because extremely obese man had taken my and his assigned seat, asked for help from flight attendant who didn’t address and found a different empty seat on my own. Overnight stay was covered then when submitted receipts for meals was denied. Told meals would be covered and overnight stay. Took a charter with Caesar’s to Harvey’s, Sun Country plane could not leave due to mechanical difficulties.
InterContinental (IHG) Hotels in Stateline.
